About Us

---

WHO WE ARE

Welcome to Custom Defensive Products.

We prefer to handle our transactions with a friendly, personal touch that answers all your concerns directly.

As we continue to grow, we will do our best to not lose sight of who we are and where we came from.

Most importantly, we will not lose sight of who you are, our customers.

We believe in being honest, truthful and fair in all our dealings and we expect the same in return. 

==================================================================================================================

Custom Defensive Products, (CDP), Is a wholly owned and operated subsidiary of ThermalFX.com, Inc., a Nevada Corporation, 

(hereafter identified as Custom Defensive Products).

By using this website, or ordering merchandise from it, you fully acknowledge and agree that you have read, understand, and agree to be bound by these Terms and Conditions. Please review these Terms and Conditions, and if you do not agree with them - please do not order from our website.

PRIVACY POLICY:

Our privacy policy is very simple:

We will never share your information with anyone.

Your information will not be released, sold, exchanged or otherwise transferred in any manner, to any other person, business or entity.

We may contact you from time to time to tell you of special sales events, offers and/ or new items we have available.

You will always have the option to be added to or removed from any or all such notices.

ORDER POLICY:

Custom Defensive Products reserves the right to refuse or cancel any order at any time, for any reason. Any or all automated or electronic orders and/or confirmations do not indicate acceptance of or an obligation to fulfill any order.

LIMITATION OF LIABILITY:

ANY and ALL PRODUCTS SOLD ON THIS WEBSITE ARE TO BE USED AT YOUR OWN RISK!

Under no circumstance is Custom Defensive Products,  it's owners, officers, employees or affiliates liable for any of the following:

• Any type of third party claim against you for damages.
• Any loss of or damage to you, your person, any other person, your equipment, device or accessory connected to the purchase, installation or use of any of the products sold, exchanged or transferred from Custom Defensive Products.
• The proper or improper use or misuse of any or all of the products sold on our website. We assume you know what you are doing and have the knowledge and experience necessary to properly install or use the products you are purchasing from Custom Defensive Products.

WARRANTIES:

All items purchased from Custom Defensive Products, include a 30 day warranty against manufacturer's defects in materials and workmanship, starting from the date of delivery. This warranty applies only to the original purchaser of the item. This warranty does not apply to any item that has been modified, altered, or used in a manner other than that for which it was intended. Products are not guaranteed or warranted as to compatibility with your components with regard to use, fit, function or usability. You alone are responsible for making certain that the parts you order from Custom Defensive Products, will work with the item for which you are buying it. Custom Defensive Products reserves the right to repair or replace any or all warranted defective items or items suspected of being defective solely at our discretion.

SHIPPING SHORTAGES:

Please carefully check your order with the enclosed packing slip.

Report any errors in shipping immediately by email or telephone.

We will not accept ANY claims for shortages or incorrectly shipped quantities or items after 3 business days from the time of delivery.

Your email notice to us will guarantee your claim if sent within the three day period from the time of delivery.

RETURN POLICY:

We offer a 30-Day money back guarantee on our products if they are in the same condition as they were when you bought them, including original packaging.

Exceptions are specially priced items that are closeouts, sold "AS IS" or one of a kind items, which will state what the specific warranty is, if any.

Return shipping back to us is at the customer's expense.

There may be a 20% restocking fee, and shipping is non-refundable.

All we ask is that you contact us by email or telephone before you send a product back.

We are VERY easy to get along with on this policy.

( See "THE BOTTOM LINE" below )

COPYRIGHTS AND TRADEMARKS:

© 2005 - 2024 CUSTOMDEFENSIVEPRODUCTS.COM

The copyrights for all written and or graphic materials appearing on Custom Defensive Products website, are protected by international copyright laws.

The copyright or trademarks on these materials is held by ThermalFX.com, Inc. DBA Custom Defensive Products, or by the original creator(s) of the materials.

None of the materials may be copied, posted, published, transmitted, modified, reproduced, and/or distributed in any form or by any means without the express written consent and permission from the owners and officers of ThermalFX.com, Inc. or Custom Defensive Products.

All rights not expressly granted herein are maintained and reserved.

Any unauthorized use of the written or graphic contents present on Custom Defensive Products website, may violate copyright, trademark and other applicable laws and may result in criminal or civil suits or actions and possible subsequent penalties.

THE STUFF OUR LAWYERS MADE US PUT HERE:

Governing Law and Jurisdiction:

Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Custom Defensive Products, (CDP), and you the customer, shall be governed by the laws of the State of Nevada, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods.  ThermalFX.com, Inc., DBA Custom Defensive Products and you, the Consumer consent to the exclusive jurisdiction and the venue of the Courts of the State of Nevada to resolve any dispute between them related hereto, and both parties waive all rights to contest this exclusive jurisdiction and venue of those same Courts. You, the Consumer furthermore agree to not bring any legal action or actions based upon any legal theories including contract, tort, equity or otherwise, of any kind against ThermalFX.com, Inc., DBA Custom Defensive Products, that is more than one year after the date of the invoice in question.

Severability:

If any of the provisions contained in this agreement are, or become invalid, illegal, or unenforceable in whole or in part,

such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable laws of the State of Nevada.

Waiver:

The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

THE BOTTOM LINE:

To state it simply, we believe that NO SALE IS EVER FINAL.

If you have a problem, just be honest with us about what is happening and what it is you want.

If you fouled up, just say so.

If we foul up we will do all we can to make it right!.

WE PROMISE!